Hello, I'm

Mario Awney Anwer

Application Support & DevOps Engineer

DevOps-oriented Engineer with experience supporting enterprise applications, maintaining high system availability, and troubleshooting production environments. Based in Cairo, Egypt.

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Mario Awney Anwer

Professional Experience

Application Support Specialist

Mar 2026 – Present

Wadi Degla Clubs Company | Cairo, Egypt

  • Deliver Level 2 application support for critical enterprise systems under strict SLAs.
  • Perform Root Cause Analysis (RCA) using log analysis and SQL investigation.
  • Troubleshoot APIs, IIS, databases, and backend services to resolve production incidents.

IT Support Agent (L1/L2)

Oct 2024 – Jan 2025

Jumia Group | Cairo, Egypt

  • Provided L1/L2 enterprise technical support for corporate users and operational teams.
  • Managed incidents and service requests via Jira and ServiceNow ITSM platforms.
  • Administered Active Directory for account provisioning and access management.

IT Engineer Intern

Jul 2024 – Sep 2024

PepsiCo | Egypt

  • Supported enterprise infrastructure, hardware deployment, and end-user operations.
  • Participated in proactive infrastructure and network connectivity monitoring.
  • Awarded "Top Intern" recognition for outstanding technical contribution.

Technical Arsenal

Application Support & Ops

L1/L2 Support & Incident Mgmt 95%
IIS Administration 90%
Log Analysis & RCA 85%

DevOps & Cloud

Docker & Kubernetes 85%
AWS Cloud Services 80%
CI/CD & Ansible 80%

Education & Certifications

Education

B.Sc. Communication & Electronics Engineering

Assiut University (2019 – 2024)

Grade: Good

Key Certifications

  • Microsoft Certified: Fabric Data Engineer Associate (May 2026)
  • Google IT Support Specialization (Apr 2025)
  • Red Hat: Fundamentals of Ansible (Dec 2024)
  • IBM: Quality Work with Agility (Jun 2024)